B.I.G. Content Recovery, or Back In the Game, is a dedicated restoration company specializing in the recovery of specialty contents that have been damaged by fire or water. With nearly 25 years of experience, B.I.G. prides itself on providing compassionate service and expertise during some of the most difficult times for its customers. The company’s mission centers around restoring not just the physical items, but also the peace of mind of those affected. B.I.G. emphasizes integrity in its operations, with a commitment to treating customers, employees, and vendors with respect and fairness. This philosophy has helped the company build strong, trustworthy relationships within the industry.
B.I.G. offers a wide array of restoration services covering various categories such as documents, electronics, textiles, art, and collectibles. Each service is tailored to address the unique needs of these specialized items, showcasing the company’s expertise in tackling projects that other businesses might shy away from. This careful attention to detail and commitment to customer service sets B.I.G. apart in the competitive landscape of content recovery. Their communication strategy ensures that both customers and adjusters are kept informed throughout the restoration process, leading to smoother project handling.
The culture at B.I.G. fosters an environment of trust and equality, where all employees feel valued and empowered to take ownership of their work. The founder, Burgess Watts, believes that the success of the company is rooted in the trust his team has in him, which translates to their commitment to deliver exceptional service. By operating their business with integrity and a focus on the well-being of customers, B.I.G. Content Recovery not only helps restore damaged goods but also rebuilds the lives affected by such unfortunate events.
