Collection Bureau of America (CBA) is a well-established, minority-owned accounts receivable management firm, specializing in the recovery of consumer and commercial debts. Founded in 1959, CBA is dedicated to providing comprehensive debt collection services across the United States. With its headquarters in Hayward, California, the firm is certified as a Minority Business Enterprise and a small business by the State of California, showcasing its commitment to diversity and community engagement.
CBA offers a full spectrum of services tailored to meet specific client needs, including medical collections, business-to-business (B2B) debt recovery, and utility-related debts. Its extensive experience, combined with a robust understanding of the complexities of debt collection, allows CBA to achieve superior recovery rates while maintaining high levels of customer satisfaction. Their team of skilled professionals and multilingual staff are trained to handle debt collection delicately and ethically, ensuring that debtor interactions are respectful and effective.
A key strength of CBA is its nationwide licensing, which allows the agency to operate in all 50 states. This broad footprint makes CBA particularly effective for clients with debts spread across different regions. The company leverages state-of-the-art technology and a dedicated call center to enhance customer service and streamline the collection process. CBA places significant emphasis on compliance with industry regulations, including FDCPA and HIPAA, reinforcing its reputation for reliability and professionalism.
CBA’s approach focuses not just on collecting outstanding debts but also on fostering positive relationships and providing solutions that work for both clients and debtors. By adopting a client partnership methodology, CBA aligns its collection strategies with clients' needs, ensuring that the collection experience reflects the level of customer care clients wish to uphold. With over 100 years of combined experience within its management team, CBA continues to set standards in the debt collection industry, making it a trusted partner for businesses nationwide.
