HelloSpoke is a dynamic and innovative cloud communication company based in Louisville, KY, specializing in automated answering solutions tailored for property managers in the multifamily and senior living sectors, along with small to medium-sized businesses (SMBs). With over 30 years of expertise, HelloSpoke has positioned itself as a leading provider of software-as-a-service products, which bridge the crucial communication gap between property management companies and their residents.
Since a significant acquisition in 2015, the company has embraced new opportunities for growth and development. An invigorated team transformed ambitious ideas into practical software solutions, resulting in product advancements that prioritize user experience and operational efficiency. Their flagship offering, Notify, serves as an automated answering service designed to manage emergency calls seamlessly, thereby reducing response times and enhancing resident satisfaction. In fact, HelloSpoke successfully routes 7,000 emergency calls weekly and mitigates 15% of these calls to ensure that urgent issues are handled with a human touch wherever possible.
In addition to Notify, HelloSpoke offers business VoIP services and a Contact Center solution, enabling property managers to streamline their telecommunications and foster better customer interactions. Integrations with platforms such as Microsoft Teams enhance their service offerings, ensuring that clients can maintain connectivity regardless of their infrastructure.
HelloSpoke prides itself on its commitment to quality and support, providing over 100 customer training sessions each month and receiving positive feedback from clients on its responsiveness and ease of use. Their mission revolves around using the power of phone calls to strengthen community ties and improve collaboration, making it a noteworthy partner for any organization looking to enhance its communication strategies in an increasingly digital world.
