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NORTH END TELESERVICES, LLC

Omaha, NE

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Category

  • Market Research
  • Marketing

Description

North End Teleservices, LLC, located in Northeast Omaha, Nebraska, is a privately owned and operated contact center dedicated to providing exceptional service and advanced solutions to clients globally. Founded in 2015, the company is driven by a mission to create jobs and change lives, particularly in communities with high unemployment rates. The firm integrates a holistic approach that supports both clients and employees through customized contact center operations tailored to meet unique business needs. With a strong emphasis on innovation and collaboration, North End Teleservices ensures a seamless extension of its clients' businesses while maintaining an engaged and empowered workforce.

Championing a people-centric culture, North End Teleservices strives to promote individual success, community engagement, and employee retention. With over 150 years of combined management experience, the organization prides itself on being nimble and responsive, allowing for optimal client service delivery. The company’s growth from just three employees to hundreds stands testament to its commitment to not only providing competitive wages and benefits but also fostering the professional development of its staff. Their WHOLE™ benefits program focuses on various aspects of employee well-being, including wellness, learning opportunities, and empowerment.

Recognized on the Inc. 5000 List of Fastest Growing Privately Held Companies and as the largest African American-owned business in Nebraska, North End Teleservices is not only a leader in the contact center industry but also a role model in diversity, equity, and inclusion (DEI). Emphasizing the uniqueness of every employee while celebrating their authentic selves, the organization continues to advocate for community revitalization and participation. Ultimately, North End Teleservices embodies a commitment to improving lives, creating thriving families, and establishing a culture of care, respect, and excellence in all its operations.

Services Provided

  • Account Management
  • Appointment Setting and Confirmation
  • Back Office and Administrative
  • Customer Satisfaction Surveys
  • Customer Service
  • Database Management
  • Dispatch
  • Intake and Claim Status
  • Lead Generation
  • Loan Servicing
  • Market Research
  • Multilingual Support
  • Reservation Sales and Service
  • Technical Support
  • Training Development and Implementation
  • Workforce and Command Center Management

Associations

Greater Omaha Chamber; Urban League of Nebraska

Certifications

woman-owned; minority-owned; HUBZone

Contacts

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Category
  • Market Research
  • Marketing
Locations Served
  • Omaha, NE

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