Quality Building Maintenance (QBM), established in 1987, is a full-service janitorial provider dedicated to delivering exceptional cleaning solutions across a variety of sectors, including commercial office buildings, medical offices, hospitals, educational institutions, industrial facilities, and retail stores. At the heart of QBM's mission is a commitment to the highest standards of service excellence, which underscores its operational philosophy and establishes a strong foundation for customer satisfaction.
The company prides itself on Quality Assurance, ensuring that from the very beginning—during the hiring and training processes—strict standards are met to guarantee a high level of service. QBM insists on the employment of associates with positive attitudes and strong work ethics who are subjected to comprehensive training that focuses on area-specific cleaning. Regular performance audits and supervision further enhance service quality, enabling consistent inspection and maintenance of client facilities.
In addition to standard cleaning services, QBM offers a range of value-added services, including emergency water extraction, mold remediation, and specialized care for various surfaces such as marble and ceramic tiles. Safety is paramount, with ongoing training provided to all staff to ensure adherence to best practices and regulations. QBM's robust accountability system extends across all levels—from management to cleaning staff—ensuring that responsibility for service quality is shared and fostered collaboratively.
To enhance customer relations, QBM has instituted a Customer Reporting system, including a 24/7 Call Center and dedicated Client Relationship Specialists who actively seek tenant feedback and resolve client issues in a timely manner. These initiatives are part of QBM's overarching goal: to build enduring relationships through impeccable customer service and responsiveness. By consistently striving to exceed customer expectations, QBM has established a reputation for integrity and excellence within the cleaning industry.
