Founded in 1935, Roanoke Insurance Group Inc. has established itself as a leader in providing insurance, surety, and risk management solutions specifically tailored for the logistics and global trade industries. As the first U.S. provider of customs bonds and the first ATA Carnet provider, Roanoke has built a legacy of excellence, serving a diverse clientele ranging from customs brokers to freight forwarders. The company operates as a subsidiary of Munich Re, allowing it to leverage significant underwriting strength and access to the reinsurance market. Roanoke is committed to delivering a peerless client experience, focusing on personalized, attentive customer service while continually adapting to the evolving needs of the trade and logistics sectors.
The mission of Roanoke is to set the industry standard for quality insurance through comprehensive solutions that include cargo insurance, legal liability insurance, and surety bonding. Their approach begins with deep industry knowledge and a commitment to understanding client needs, ensuring that every insurance product is tailored to mitigate specific risks associated with transportation and supply chain operations.
Recognizing the complexities of global trade, Roanoke incorporates innovative services and claims support, ranging from marine cargo claims to regulatory defense consulting, which guides clients through compliance processes. Their successful history reflects an ongoing commitment to adapting their offerings as regulations change and as new challenges arise in the market, including rising cyber threats and cargo theft.
Today, Roanoke continues to invest in technology and innovative tools, such as their online calculators and resources for clients, maintaining a focus on simplicity and efficiency. With nearly 90 years in the industry, Roanoke’s philosophy and practices emphasize creating lasting partnerships based on trust and exceptional service, making them a highly regarded member of the logistics and insurance communities.
