SERVPRO of Hyde Park/Central Austin has been a cornerstone of the local community since its establishment in 1992. Founded on the principles of hard work, proper training, and exemplary customer service, the company has built a reputation over the last three decades for effectively addressing the restoration needs of both residential and commercial properties in the area. The franchise is particularly known for its commitment to quick and reliable service, operating 24/7 to respond to emergencies involving water, fire, or mold damage.
As of Summer 2023, the franchise has come under new ownership, with leaders who bring personal experiences of overcoming significant water damage, including the aftermath of Hurricane Katrina. This understanding of the emotional and logistical challenges faced by clients adds a personal touch to their services. They are prepared to assist with any loss, ensuring that clients feel supported throughout the restoration process.
The company prides itself on exceeding the standard response times with a strict 1-4-8 policy: returning calls within one hour, responding to on-site needs within four hours, and providing a full scope of work within eight hours. These fast response times are critical, particularly in situations involving water damage, which can escalate quickly. Moreover, SERVPRO of Hyde Park/Central Austin has established partnerships with national insurance companies, facilitating a smoother claims process for clients.
The skilled staff is continuously trained in pproperty damage restoration, adhering to IICRC standards, and they have a wide array of certifications in areas like water damage restoration and applied structural drying. Their services extend beyond immediate restoration; they also offer commercial cleaning and specialized services, ensuring that the community can rely on them for all types of restoration and cleaning needs. With a local focus and national resources, SERVPRO of Hyde Park/Central Austin remains committed to treating every client like family.
