Sure Flame LLC is a family-owned and operated business based in Scappoose, Oregon, dedicated to providing expert service and repair for a variety of heating and fireplace systems. With a focus on customer satisfaction, the company offers a wide range of services for natural gas, propane, gas furnaces, tankless water heaters, and ductless systems/mini splits. In addition, Sure Flame serves commercial clients with refrigeration and kitchen equipment maintenance. However, it is important to note that the company does not sell or install new fireplaces, nor does it perform repairs on wood stoves, pellet stoves, chimney work, masonry, or tile work.
The team is led by experienced professionals, including Jason Bennett, who has specialized in HVAC and fireplace services alongside his father, Paul, for several years. The company prides itself on providing knowledgeable and helpful services through its skilled team members, which also includes Rachael Bennett, the office manager, and others who contribute to their commitment to customer service. Sure Flame LLC implements a flat rate service fee based on the type of fireplace and location, ensuring transparency in pricing. They also emphasize the importance of reliable scheduling and request a 24-hour notice for appointment cancellations, along with a rescheduling fee for missed appointments.
As a testament to their workmanship, Sure Flame offers a 90-day labor warranty on all services performed. They accept multiple forms of payment for convenience, including major credit cards, checks, Venmo, and cash. Engaging with management companies and realtors further showcases their broad service offerings, making them a trusted choice in the HVAC and fireplace repair industry.
